Welcome to Fishing Paradise Shop’s FAQ section. Here you’ll find answers to common questions about our premium fishing gear, delivery options, and customer service. If you can’t find what you’re looking for, our friendly team is always ready to help at [email protected].

About Our Shop

What kind of fishing equipment do you specialise in?
We’re passionate anglers ourselves and stock a comprehensive range of quality fishing gear including:
  • Specialist rods (carp, catfish, dropshot, feeder, and deadbait rods)
  • Performance fishing reels
  • Terminal tackle (hooks, floats, and accessories)
  • Bait and baitcasting equipment
  • Comfortable fishing chairs and carp tents
Our selection caters to coarse fishing enthusiasts and specialist anglers worldwide.
Where is Fishing Paradise Shop based?
We’re located at 23 Crook St, Preston, GB PR8I 7RF, United Kingdom. All our orders are carefully packed and dispatched from this location by fellow anglers who understand the importance of protecting your gear.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through our encrypted payment system.
Can I change my order after payment?
If you need to modify your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed for dispatch (typically within 1-2 working days).

Shipping & Delivery

What are my delivery options?
We offer two reliable shipping methods to get your fishing gear to you:
Standard Express Shipping (£12.95)
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Best for time-sensitive orders
• Includes detailed tracking and signature requirement
Free Economy Shipping (orders over £50)
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Best for planned purchases
• Includes basic tracking
Pro Angler Tip: For competitions or holidays, choose Express Shipping and order early in the week to avoid weekend delays.
Do you ship fishing rods internationally?
Absolutely! We’re specialists in shipping rods worldwide (excluding some Asian and remote areas). Our specially designed protective tubes ensure your rods arrive safely. Please note some rod tubes may exceed standard length restrictions in certain regions.
How are delicate items like reels packaged?
We treat your gear as we would our own. All reels are carefully bubble-wrapped and boxed with sufficient padding to prevent transit damage. Rods are packed in our specially designed protective tubes with additional padding where needed.
What should I know about international deliveries?
While we ship globally (except some Asian/remote areas), please note:
  • Customs fees may apply in your country (recipient’s responsibility)
  • We declare all packages accurately as “Fishing Equipment”
  • Some rod tubes may face length restrictions in certain regions

Returns & Damages

What is your returns policy?
We stand by our products with a fair 15-day return policy from delivery date:
  • Items must be unused with original packaging
  • Contact us at [email protected] to arrange returns
  • Return shipping costs are the customer’s responsibility unless item was faulty
What if my items arrive damaged?
We take special care packing your fishing gear, but if any items arrive damaged:
  1. Contact us immediately at [email protected]
  2. Provide photos of the damaged items and packaging
  3. We’ll arrange replacements or refunds as appropriate

Contact & Support

How can I contact customer service?
Our friendly team of fellow anglers is ready to help: We aim to respond to all enquiries within 1 working day.
Ready for your next angling adventure?
Shop our premium fishing gear today at www.ukfishingsports.com and choose the delivery option that suits your needs!

The Fishing Paradise Shop Team
Where Your Fishing Journey Begins