Welcome to Fishing Paradise Shop, where we’re as passionate about getting your gear to you as you are about landing your next big catch! Below you’ll find all the details about our shipping and returns policies, designed to be as straightforward as tying a basic fishing knot.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
Free Shipping (Orders over £50):
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
Pro Angler Tip: For time-sensitive fishing trips, we recommend choosing our Standard Shipping option for faster delivery!
Shipping Areas
We ship worldwide, excluding some remote areas and parts of Asia. If you’re unsure about delivery to your location, just drop us a line at [email protected].
Returns & Exchanges
At Fishing Paradise Shop, we want you to be as happy with your fishing gear as you are with your biggest catch. If something’s not quite right, our returns process is simpler than setting up a basic rig.
Our Returns Policy
We accept returns and exchanges within 15 days of receiving your order. All returned items must be:
- In original packaging with all tags attached
- Unused and in resalable condition
- Accompanied by the original receipt or order confirmation
Important Note for Anglers:
For hygiene and safety reasons, we cannot accept returns on:
- All bait products (listed under “Bait” in our menu)
- Catfish hooks
The only exception is if these items arrive damaged or defective.
How to Return an Item
Follow these simple steps to return your fishing gear:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our handy return request template below.
- Get Approval: We’ll respond within 24 hours (usually faster!) with return authorization and instructions.
- Pack It Up: Securely package the item(s) in the original packaging if possible.
- Ship It Back: Send the package to our address using a trackable shipping method: Fishing Paradise Shop Returns
23 Crook St
Preston, GB PR8I 7RF - Get Refunded: Once we receive and inspect your return, we’ll process your refund or exchange.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Fishing Paradise Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Item(s) to Return: [Product Name(s)]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]
Additional Notes: [Any other relevant information]
Looking forward to your response.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
Once your return is received and inspected (usually within 3-5 business days of arrival at our warehouse), here’s what to expect:
- Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 3-5 business days after approval
- Bank Processing: Additional 3-10 business days depending on your financial institution
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchanges
Want to exchange your gear for something better suited to your fishing needs? No problem!
- Follow the same return process above
- Clearly state in your return request what you’d like to exchange for
- If there’s a price difference, we’ll either refund the difference or invoice you for the additional amount
- We’ll ship your new item as soon as we process your return
Damaged or Defective Items
If your fishing gear arrives damaged or defective (which is rare, but can happen even with the toughest equipment):
- Contact us immediately at [email protected] with photos of the damage
- We’ll arrange a free return and send a replacement at no additional cost
- In some cases, we may simply refund you without requiring return of the damaged item
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we can’t guarantee we’ll receive returned items otherwise.
Pro Angler Tip: Keep your tracking number until your refund is processed – it helps us locate your return if there are any delays in our warehouse.
Questions?
Our customer service team is ready to help with any questions about shipping, returns or exchanges. Email us at [email protected] and we’ll respond faster than a trout takes a fly!
Now get back to what really matters – tight lines and great catches!
The Fishing Paradise Shop Team